Last updated: 18 February 2026
Nexychat is a customer communication and CRM platform operated by Nexyverse.
This Privacy Policy explains how information is collected, used, stored, and protected when businesses use the Nexychat application.
This Privacy Policy is published in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
When a business connects its WhatsApp Business Account to Nexychat, we may collect and process the following information:
WhatsApp phone numbers
Message content exchanged between businesses and their customers
Conversation metadata such as timestamps and message status
Basic account-related information required to provide CRM functionality
We do not knowingly collect information beyond what is required to provide the core services of the application.
The information collected is used strictly for the following purposes:
To enable businesses to view and manage customer conversations
To provide messaging and CRM functionality within the Nexychat platform
To support customer communication workflows initiated by end users
To maintain system security and service reliability
The data is not used for unsolicited messaging, advertising, or profiling.
Nexychat does not sell, rent, or trade personal data to third parties.
We do not share personal data for marketing or advertising purposes.
Data may be disclosed only if required by law, regulation, or a valid legal request from a government authority, in accordance with applicable Indian laws.
We implement reasonable security practices and procedures, as required under Indian law, to protect personal data from unauthorized access, misuse, loss, or disclosure.
Access to data is restricted to authorized users of the connected business account and is handled in accordance with industry-standard security measures.
Data is retained only for as long as necessary to provide the services of the Nexychat application.
Businesses may request deletion of their data at any time. Upon such request, data will be deleted within a reasonable period, unless retention is required under applicable law.
Deletion requests can be made by contacting us at the email address provided below.
Businesses using Nexychat have the right to:
Access the data associated with their account
Request correction or deletion of their data
Withdraw consent for data processing, subject to service limitations
Requests related to data rights can be submitted via email.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or platform functionality. Any updates will be posted on this page with the revised date.
If you have any questions, concerns, or requests regarding this Privacy Policy or data handling practices, you may contact us at:
Email: nexyverse.ai@gmail.com