πŸ“Œ Refund Policy – Nexyverse

At Nexyverse, we believe in delivering high-quality work with transparency. Since our services require time, resources, and dedicated effort, our refund policy is structured to protect both parties.

βœ… Services That Are Non-Refundable:

  • Any service where full delivery has been completed

  • Custom Landing Pages and Website Projects post-final delivery

  • Add-on services like automation setup, copywriting, or ads creative after completion

  • The β‚Ή3,000 Urgent Delivery Fee (if client delays asset delivery or onboarding)

🟑 Services That Are Conditionally Refundable:

We offer partial or full refunds under the following conditions:

  • If project cancellation is requested before work has started and onboarding is incomplete

  • If we’re unable to start the project due to internal constraints

  • For Urgent Delivery (β‚Ή3,000) β€” fully refundable only if:

    • All necessary assets (texts, credentials, creatives, etc.) were shared on time

    • You completed our onboarding form properly

    • Delay was entirely from our side

⚠️ Important:

If you cancel after the work has been started or completed, the initial 50% advance is non-refundable. This is because:

“Your output may feel like a digital product. But for us β€” our time is the product.”

πŸ’Έ Payment Policy:

  • We work with a 50% advance before starting

  • Remaining 50% is payable after completion β€” before final delivery/migration to your domain

  • Cancellation after full completion results in no refund

⏳ Delivery Timeline:

  • Landing Pages: 3–7 working days (standard), 2 days (urgent)

  • Static Websites:

    • Basic: 1 month

    • Customized: 2 months

    • Advanced: 4 months (minimum)


πŸ” Data & Credentials

We respect your privacy and data security:

  • All credentials you share are used only for the purpose of your project

  • Once the work is completed and delivered, we delete your credentials securely

  • We never misuse, store, or share your data with third parties


For any queries, concerns or refund requests, contact us at
πŸ“§ support@nexyverse.com